Cart

Customer Service

SHIPPING & DELIVERY

Our stock is extensive and responds to customer demands. We do at times have to order in from our suppliers components of orders. When this happens it is sometimes seven to ten days before full shipment. Partial shipment is sometimes carried out where practical. Most orders wherever possible are sent within a few hours of receipt.

PRIVACY & SECURITY

We use paypal as our preferred payment method but also accept credit card payment over the phone within australia and money orders by post. WE DO NOT STORE CREDIT CARD DETAILS. Email addresses for orders are kept securely within our databases and will not be shared with any entity. Any correspondence or promotional information from The Jean Warehouse to customers will only be order related or intiated by the customer via Newsletter subsription, contact forms or via email.

JEAN WAREHOUSE 2017 HOURS

DayFromTo
Monday 9:00 am 5:00 pm
Tuesday 9:00 am 5:00 pm
Wednesday 9:00 am 5:00 pm
Thursday 9:00 am 5:00 pm
Friday 9:00 am 5:00 pm
Saturday 9:00 am 3:00 pm
Sunday CLOSED CLOSED

INTERNATIONAL ORDERS

We will send you a Paypal invoice for the balance of postage. If you do not pay the excess postage, a full refund will be given.

RETURNS & REPLACEMENTS

Our stock is extensive and responds to customer demands. We do at times have to order in from our suppliers components of orders. When this happens it is sometimes seven to ten days before full shipment. Partial shipment is sometimes carried out where practical. Most orders wherever possible are sent within a few hours or receipt.

Exchanges are gladly done where the goods are returned with labels and tags intact and unworn. We appreciate return postage being paid where a selection error has been paid and will gladly reimburse where The Jean Warehouse is found to be at fault. We act in accordance with the Australian fair Trading Act which states: "A business may refuse to give you a free repair, replacement or refund if: • you simply changed your mind • you misused the product or service in any way that contributed to the problem •you asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted •a problem with a service was completely outside of the business’ control. " You are also responsible for the cost of returns for exchanges, unless it is where The Jean Warehouse is found to be at fault. We are happy to assist you in your exchanges where purchases were made that are unsuitable.